Restore Loopa Glow
Open Loopa → You → Meet Loopa Glow, then choose Restore Purchases. Use the same Apple Account that made the purchase.
You → Meet Loopa Glow
Tap to see the full screen ↗We're here
Loopa Support
Quick answers for the most common questions. Include your Loopa version and iOS version when reporting a technical problem, but never email sensitive health or addiction details.
Tap to see the full screen ↗Manage or cancel Glow
Open iOS Settings → your Apple Account → Subscriptions → Loopa. Deleting the app does not cancel an active subscription.
iOS Settings → Apple Account → Subscriptions
Tap to see the full screen ↗iCloud backup
Glow backup requires iCloud Drive, available iCloud storage, and an internet connection. Open You → iCloud Backup to back up or restore.
You → Glow → iCloud Backup
Tap to see the full screen ↗Apple Health access
Health access is optional. With permission, Loopa can read today’s activity and mindful minutes and save completed Mindful Reset sessions as Mindful Minutes. Change access in the Health app under your profile → Apps and Services → Loopa.
You → Glow → Apple Health
Tap to see the full screen ↗Notifications
Manage Loopa reminders inside You. System permission can be changed in iOS Settings → Notifications → Loopa.
You → Daily
Tap to see the full screen ↗Face ID lock
Enable or disable app lock under You → Privacy & appearance. Loopa never receives your biometric data.
You → Personal → Privacy & display
Tap to see the full screen ↗Delete local data
Remove individual loops using the controls in Loopa. Deleting the app removes local app data, subject to your Apple device backups.
You → Loops → swipe left
Tap to see the full screen ↗Not medical treatment
Loopa is a tracking and wellbeing tool, not medical care or crisis support. For health decisions or withdrawal concerns, contact a qualified professional.
Today → SOS
Tap to see the full screen ↗Restore Loopa Glow×
Manage or cancel Glow×
iCloud backup×
Apple Health access×
Notifications×
Face ID lock×
Delete local data×
Not medical treatment×
Good to know
Frequently asked questions.
A few quick answers about Loopa, Glow, privacy, and your progress.
Do I need to create an account?
No. Loopa works without a Loopa account, and your loops and check-ins stay on your iPhone by default.
Is Loopa free?
Your first active loop is free and includes the core tracking experience. Loopa Glow adds unlimited loops, deeper insights, more SOS tools, personalization, and optional private iCloud backup.
What happens after a difficult day?
Your progress never resets to zero. A difficult day can lower your momentum, but your history, milestones, and every choice that came before it remain part of your journey.
What kinds of habits can I track?
Loopa is flexible enough for digital habits, sugar, nicotine, alcohol, and other personal patterns. If changing a substance could involve withdrawal, speak with a qualified healthcare professional first.
Is Loopa a medical or crisis-support app?
No. Loopa is a self-help tracking and wellbeing tool, not medical treatment, diagnosis, or crisis support.
How does Loopa protect my privacy?
Loopa has no ads or third-party analytics. Apple Health and private iCloud backup are optional, and Health data is never included in Loopa’s iCloud backup.
Can I cancel Loopa Glow anytime?
Yes. Monthly and yearly subscriptions can be managed or cancelled through your Apple Account subscription settings.
When will Loopa be available?
Loopa is currently being tested on iPhone and is coming to the App Store. You can email us to ask about early TestFlight access.
Still stuck?
Email supportWe aim to respond to support requests within a few business days.